Tech Writer

Responsibilities:

• Responsible for developing technical/User documentation and service procedures for customers and service engineers.
• Creates, develops, plans, writes, and edits User’s Manual, Upgrade Procedure, Factory Automation Manual, Online Help, and Release Notes.
• Conducts interviews with various users and technical/engineering/product staff to gather data for documentation. Interfaces with functional organizations to develop content for the procedures.
Researches and converts technical information into manual and/or web-based documents for non-technical and technical users. Conducts review meetings and discussions independently with engineering and technical staff.
• Support testing and validation of new procedures and methods. Improves steps and develops new content if needed.
• Follows documentation best practices, formats, and templates. Learns new software, tools, and techniques for high-quality documentation. Produces products that conform to the company documentation and quality assurance standards. Recommends formats responsive to technical and customer requirements.
• Exerts good project management skills on the assigned projects, conducts reviews with stakeholders,
provides regular updates to the stakeholders and functional groups; assesses risks and actions; assesses
efforts, time, and resource requirements; resourceful to drive actions or seek actions; maintains action
trackers and project documentation.
• Involve stakeholders from various departments and assess the need to update documentation.
Monitors the errors, mistakes, and changes requested and implements the changes in the documentation
quickly.
• Strives to develop and maintain high technical skills. Participates in technical activities to maintain technical skills on the assigned product.
• Independently makes decisions with minimal or no support from direct or indirect managers, leverages people from functional groups, subject matter experts, and stakeholders to drive collective decisions.
• Works efficiently and effectively in a matrix environment with multiple direct and indirect managers.
Comfortably execute to expectations of multiple stakeholders with conflicting requirements and drive consensus, boundaries, and clarity where needed.
• Uses standard error-free English understood across the world. Displays high proficiency in English writing for technical and non-technical audiences. Translates complex content of procedure/documents to a level and language most appropriate to the target audience. Applies other writing best practices to produce high-quality, easy-to-understand documents/procedures.

Qualifications:

• Bachelors/Masters in Engineering/Physics/Mathematics.
• Excellent communication skills
• 2-4 years of prior experience with product documentation (HW service procedures) with a multinational
company
• Strong skills/proficiency in using MS Word and Oxygen XML documentation editors. Knowledge about
other industry standards, software, or tools for documentation will be a plus.
• Demonstration of strong project management skills in a complex matrix environment with multiple
stakeholders/managers. Ability to track tasks, and actions and provide regular updates. Ability to create and
maintain tasks and documentation trackers. Good MS Excel skills are required.
• Flexibility to adjust in work times to work with remote and local teams, ability to work with stakeholders
across different geographies, ability to conduct online meetings in different time zones, and work
comfortably with members of teams from different cultures.
• Open to supporting any technical or project assignment assigned by management when needed and
flexibility to travel when required for business.
• Applicant must demonstrate a very high level of motivation, openness, flexibility, and willingness to push
own boundaries for development into a complementary role such as a trainer or any similar technical role if
required