rubinpurackal
About Candidate
I am an IT professional with 6+ years of experience in technical support, system administration, and DevOps. Proficient in Azure Cloud management, SQL databases, and deployments, I specialize in troubleshooting, optimizing IT systems, and ensuring service reliability. My expertise includes incident resolution, team leadership, and delivering exceptional support. Certified in CCNA and RHCE, I bring strong problem-solving skills and a customer-focused approach, ideal for technical support roles.
Location
Education
Work & Experience
DevOps Responsibilities: • Azure Management: Oversee Azure cloud infrastructure and services • Database: Manage SQL databases using SQL Management Studio & LINQPad • Manual Release/Deployment: Execute manual releases and deployments via GitKraken & Visual Studio with Azure DevOps • CI/CD: Manage and optimize CI/CD pipelines • Monitoring: Resolve performance issues and ensure reliability • Server Management: Maintain and troubleshoot on-premise/cloud servers • Backup & Recovery: Implement disaster recovery and backup strategies • Troubleshooting: Resolve technical issues across infrastructure, cloud, and databases • Collaboration: Work closely with development teams for smooth deployments • Security & Compliance: Ensure cloud and database security best practices are followed SDM Responsibilities: • Service Quality: Ensure high-quality delivery and SLA compliance • Client Relations: Maintain strong client relationships • Process Improvement: Enhance service delivery processes • Team Leadership: Lead and manage team • Incident Resolution: Oversee incident resolution • Performance Monitoring: Track and report service performance
• Onboarding & Training • Relationship Building • Account & Renewal Management • Customer Advocacy • Provide technical support • Diagnose and resolve Issues • Stay updated on the latest ERP technologies • Work with vendors to resolve technical issues • Perform system upgrades and maintenance.
• Azure & Cloud Management • System Design & Implementation • Server & Network Management • System Monitoring & Maintenance • Troubleshooting & Issue Resolution • Security & Compliance • IT Asset Management • Backup & Recovery • Documentation & Reporting • Provide Technical Support